Our translation difference
We make communication understandable and actionable for all families. TalkingPoints is the only platform that has always offered two-way enhanced translation, powered by both human translators and machine-learning algorithms.
Since day one, we’ve brought families and schools together to create lasting support systems for students in communities nationwide. No smartphones, computers, or wifi required; for families, getting started is as simple as texting.
Continual innovation
We are always building new ways to expand support for multilingual school-family engagement.
In-product support features—like videos with translated captions and the “Help Me Understand” tool—offer helpful context so families can understand messages and know how to respond. These are just a few of the innovative tools built into TalkingPoints to support clear, effective family-school communication.
Pushing boundaries
We are partnering with districts to pilot groundbreaking fully human-supported translation services to connect schools with families who speak languages that are not available via machine translation, such as Karen and Cabo Verdean Creole.
R&D
We’re continually developing the next generation of innovative translation and guidance features in TalkingPoints to help families and educators expand their capacity to form purposeful, trust- based partnerships.
How it works
Our machine learning translation solution uses education context-specific language that might otherwise be mistranslated in other settings. Feedback from users and translators continually informs and improves our algorithms. We are differentiated from other publicly available machine translation systems because our proprietary solution continuously improves using always-on input from human translators, conversation data, and custom glossaries designed for the education domain.
Human translation
We work with a network of vetted linguists to translate messages and evaluate system accuracy to ensure our translations are of the highest quality. Overall 99% of the messages sent through TalkingPoints offer human translation support.
Education glossary
Our embedded proprietary glossary ensures school terms, proper nouns, and words with multiple meanings make sense in an educational context. This helps avoid misunderstandings and confusion when messages are translated.
Our unique platform
We use evaluations from our human translator network, active feedback from families and teachers, continual refinement of our glossary, and platform engagement data to inform our machine learning platform for continuous improvements to our translation capabilities in 150 languages.
Our most frequently translated languages
- Spanish
- Simplified Chinese
- Traditional Chinese
- Vietnamese
- Portuguese
- Arabic
Less commonly-spoken languages we also support
Better translation support
Before TalkingPoints, I would rely on bad translations, or have to ask one of our paraprofessionals to call the family. With TalkingPoints, I can text a Spanish-speaking parent and have a direct conversation with them. If I get a translation that confuses me, I submit it for review and it always comes back to something I can understand and reply to. I know my families are getting critical school information in a way that they can understand.
Increased parent engagement
I have had more parent engagement this year than in years past and it gives teachers an opportunity to communicate directly with the parents versus always having to use the district's interpreter.
Engaging with ALL families
Our district has many languages represented, and we do not always have an interpreter for all of them. This tool allows us to communicate important information to ALL families. It has also empowered classroom teachers and office staff with the ability to communicate with multilingual families, which has strengthened home-school communication and relationships! We LOVE that our messages go directly to parents' phones without needing an email!
Breaking through language barriers
Me gusto mucho y la verdad fue una muy buena opción para mantener una comunicación entre maestros y padres de familia. A veces, la única opción que hacía era llamar a la escuela para cualquier duda que los padres teníamos, pero con TalkingPoints es algo nuevo y mejorado. Estoy muy feliz con esta aplicación porque se hace más fácil la comunicación entre padres de familia con los maestros muchas gracias se los agradezco mucho.
Building parents’ capacity to help at home
Me encanta porque estoy al pendiente de todo el progreso de mis hijas, y me dicen cómo ayudarlas. Y me agrada conocer a todas las maestras. Este año ha sido difícil por lo que está pasando y han bajado los grados mis hijas, pero confío en las maestras para poder sacarlas adelante.
Real-time updates from my child’s teacher
I thank you all for this because I can keep in touch with my kids’ teachers. We’re always talking about how my kids are doing, and when they need me, they message me on TalkingPoints. I’m grateful for TalkingPoints. As a parent, I like the teachers to keep me updated.
Text - no smart phone or computer needed!
I like it for my ELL families because they have the option of messaging via text. They don’t have to use an app or desktop. Most of the parents message me via text. New video w/cc feature is also great!
Powerful tool for all school staff
In honor of national school counseling week, I wanted to give a huge shout out to @TalkingPointsEd. My students speak 21 different languages, and I would be lost without it. It is truly critical in my work supporting families and making our school an equitable place to learn.
