Partner Success Manager
About TalkingPoints

TalkingPoints (talkingpts.org) is an award-winning education technology non-profit on a mission to make it easy for any parent to be engaged in their children’s education, especially in low-income, diverse communities. Parent engagement can drive student success twice as much as a family’s socioeconomic status, yet underserved, diverse families struggle to get involved. We help teachers and parents build relationships, shift mindsets, create communities and understand what effective parent engagement looks like so that students can be better supported in their learning. We’re building a one-of-a-kind product in the market – a multilingual family engagement platform with AI and human-powered two-way translation, and personalized coaching content.

Thousands of teachers are using TalkingPoints in their classrooms, and school and districts across the U.S. are using TalkingPoints for Schools and Districts in their school systems. We’re on track to reach millions of students and their families by 2020 – TalkingPoints is solving a real problem. We have won awards from MIT, Google.org, Ashoka, Forbes and are backed by AT&T, Google, Comcast NBCUniversal, NewSchools Venture Fund, General Motors and Stanford University, to name a few. Learn more.

The Opportunity

As a partner success manager, you will work closely with our partnerships team and our technical team to successfully implement, optimize and grow our partnerships with our school district partners and impact! You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will: 

  • Manage school and district-level partner accounts for TalkingPoints, building and maintaining strong relationships with school and district administrators, CIOs, CTOs, etc
  • Manage end-to-end journey from onboarding, implementation, usage to renewals across the school year to ensure schools and districts are making the most out of TalkingPoints
  • Support renewal and expansion goals by optimizing and expanding implementations and renewals within and across schools and district partners
  • Monitor partner family engagement trends and collaborate with partners to optimize implementations to reach internal and external success goals for schools and district partners
  • Leverage successful implementations as case studies and models for deploying best practices for our school and district partners
  • Partner with the Partnerships team for expansion and new business opportunities
  • Partner with product team to share customer insights in support of product roadmap

Diversity: we celebrate it, we support it, and we thrive on it!

 Requirements

  • You have 2+ years in an account management role in a technology company working with mid through senior-level stakeholders
  • You have a track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals
  • You have strong written and oral communications skills
  • You have familiarity with business, CRM and analytics tools such as Salesforce and Google Sheets
  • You’re outgoing, organized, creative, and tenacious in making a difference for our school and district partners
  • You want to work at a mission-oriented startup with a talented team

 Nice to haves

  • Experience with US-based K-12 education systems (e.g., district or school administrator experience)
  • Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)

 What we offer

  • An incredible opportunity to build a mission-driven, rapidly growing startup education tech nonprofit
  • Competitive salary, full coverage health insurance, unlimited vacation
  • Casual and flexible work environment in San Francisco Bay Area

How to apply

Please send an email to career@talkingpts.org:

  • Subject: Partner Success Manager
  • Please include:
    • Your resume
    • A brief cover paragraph describing your interest and qualifications (this is required – submissions will not be considered without this)
    • Your LinkedIn URL